ALTHEA - Agent Workforce for Access, Care Coordination & Adherence
Voice-first, multi-agent AI that clears access hurdles, coordinates benefits & prior authorizations, and keeps patients on therapy—at scale
Comprehensive Solutions for Specialty Care
Built specifically for specialty drugs where access and persistence matter most. Our integrated platform addresses every stage of the patient journey with intelligent automation and personalized support.
Patient Access Automation
Streamline benefit verification, prior authorization, and financial assistance processes with intelligent automation
Onboarding & Care Coordination
Comprehensive intake, education, scheduling, and seamless hand-offs between care team members
Adherence & Persistence
Proactive refill reminders, barrier identification, and targeted patient re-engagement strategies
Provider & Pharmacy Support
Automate documentation, prior authorization packets, and status updates to reduce burden on provider and pharmacy teams and speed therapy initiation
From Bottlenecks to Breakthrough Outcomes
Eliminating access delays and drop-offs with agents that accelerate therapy starts, sustain adherence, and reduce operational burden
The Critical Bottlenecks
Every specialty therapy faces the same access barriers that delay patient starts and drain operational resources. Benefit verification processes that take days, prior authorization submissions with endless back-and-forth, complex financial assistance applications, lengthy patient onboarding workflows, and persistent refill management challenges.
These bottlenecks don't just cost time—they cost lives. Patients abandon therapy, revenue is delayed, and your staff burns out managing repetitive manual processes that could be automated.
The Transformative Outcome
Our AI agents eliminate these friction points entirely, delivering faster therapy starts that get patients on treatment in hours instead of days. Drop-off rates plummet as agents proactively address barriers before they become roadblocks.
Every interaction is fully documented with compliant audit trails, while your cost-to-serve drops dramatically. The result? More patients successfully on therapy, reduced operational burden, and improved financial performance across your entire specialty program.
Turning Patient Engagement Into Measurable Results
From faster starts to sustained adherence, our agents deliver 30–40% improvements where it matters most
Reduce Abandonment
30–40% improvement in drop-offs through proactive, conversational engagement during critical therapy phases
Improve Adherence
20–40% improvement in therapy adherence and refill persistence through consistent, personalized patient support
Accelerate Time-to-Fill
20–50% faster time-to-fill and reduced treatment delays by streamlining onboarding and access workflows
Maximize Patient Lifetime Value
Enable longitudinal engagement to drive sustained therapy success and higher ROI per patient
Proven Results Across Thousands of Patient Interactions
98%
Task Completion
Nearly perfect execution rate across all patient workflows
95%
Patient Engagement
Trusted by patients to interact, respond, and stay engaged across journeys
5x
Staff Productivity
Dramatic improvement in operational efficiency
40–60%
Lower Cost Per Patient
Significant reduction in cost-to-serve metrics
300K+
Patient Conversations
Extensive real-world deployment and validation
600K+
Minutes Saved
Skilled staff time equivalent to $1M annualized OpEx
Our AI agents operate 24/7 with multilingual capabilities, ensuring no patient is left behind regardless of time zone or language preference
What Sets Us Apart in Healthcare AI
Modular, Orchestrated & Patient-Specific — Built for Scale
Voice-First & Multilingual Companions
Emotionally intelligent, multilingual agents across phone, SMS, and digital channels
Orchestrated Multi-Agent Architecture
Specialized agents collaborate in closed-loop reasoning workflows
Persistent Patient Memory
Agents retain context across all interactions for continuity of care
Healthcare-Grade Governance
Built for HIPAA and SOC 2 compliance with audit trails and PHI minimization
No-Code Self-Serve Console
Deploy and fine-tune workflows with built-in analytics
End-to-End Workflow Execution
From intake to follow-up, agents execute workflows under guardrails
Orchestrated Autonomy for Healthcare Workflows
Orchestration, skills, safety, and integrations — joined together to improve patient outcomes
Orchestration
Agents coordinated and act with closed-loop reasoning
Safety & Governance
HIPAA, SOC 2, audit logs, human-in-the-loop
Diverse Skills Library
BV, PA, onboarding, adherence, documentation
Integrations
EHRs, CRMs, PMSs, payer portals, telecomm, fax, web
Simple Implementation, Powerful Results
01
Configure Workflows & Guardrails
Define your specific processes, approval thresholds, and safety parameters. Our team works with you to map existing workflows and optimize them for AI-powered execution.
02
Integrate EHR/CRM & Payer Portals
Seamless integration with your existing technology stack including Epic, Cerner, Salesforce, telecomm, and major pharmacy and payer portals. No disruption to current operations or workflows.
03
Deploy Agents & Monitor Performance
Launch voice, text, and app portal agents across phone, SMS, and web channels. Real-time monitoring dashboard provides complete visibility into agent performance and patient outcomes.
Safety Guardrails
Multi-layered safety checks ensure appropriate clinical decision-making
Human-in-the-Loop
Seamless escalation to human experts when complex scenarios arise
Full Audit Transcripts
Complete conversation logs for compliance and quality assurance
Partner With Althea
Althea's platform integrates into operations of key stakeholders to streamline operations, improve patient access and persistence, and deliver measurable ROI
Pharmaceutical Manufacturers
Maximize the value of your specialty therapies by improving patient initiation, access, and adherence
Hub Services
Streamline patient support, prior authorizations, and financial assistance coordination
Specialty Clinics & Health Systems
Reduce administrative burden and improve medication management across your network
Specialty Pharmacies
Optimize prescription fulfillment, patient engagement, and operational workflows
Frequently asked questions
Everything you need to know
Who is this platform intended for?
Our platform is built for pharma brand teams, specialty pharmacies, hub services, market access teams, and patient support organizations. We also partner with providers, payers and pharmacy service providers to improve access, adherence, and persistence.
What kind of AI capabilities does this platform offer for pharma and pharmacy operations?
Our platform combines large language models (LLMs), natural language processing (NLP), and advanced speech AI to automate patient onboarding, benefit verification, prior authorization, affordability support, refill persistence, and pharmacy coordination — all with compliance and audit-ready documentation.
How does implementation work for pharma and pharmacy programs?
Implementation is designed to be fast and low-lift. We align with your hub or specialty pharmacy workflows, configure integrations with portals and systems, and deploy agents that mirror your patient support processes — all with governance and brand-specific content built in.
Do you offer a pilot or demo period?
Yes, we offer pilots and proof-of-concept programs tailored to your organization. This allows you to validate our platform against your own patient workflows before scaling.
How is pricing structured
Pricing is flexible and tailored to your program’s scale. We offer per-patient or per-interaction models, as well as enterprise subscriptions for hubs, specialty pharmacies, and brand teams.
What is the return on investment (ROI)?
Organizations typically see 40–60% lower cost-to-serve per patient, faster time-to-fill, and 20–40% improvements in refill persistence. For every workflow automated by Althea, staff capacity is freed up to focus on higher-value patient interactions.
Where can I see a demo of this platform in action?
We provide live demonstrations tailored to pharma access teams, hubs, and pharmacy workflows — from access and onboarding to adherence and persistence.
Does the platform support multiple patient communication channels?
Yes. Our agents engage patients across voice, SMS, email, and mobile channels, ensuring accessibility and persistence regardless of language or preference.
Can the platform integrate with existing pharma and pharmacy systems?
Yes. Althea integrates with EHRs, CRMs, payer and specialty pharmacy portals, and patient support systems — ensuring smooth interoperability across the full access and adherence ecosystem.
Is training provided?
Yes, we provide training and ongoing support for hub staff, clinical and pharmacy teams, and program managers to ensure effective use of Althea and maximize ROI.
Is the platform compliant with pharma and healthcare regulations?
Absolutely. Althea is HIPAA-compliant, supports SOC 2 standards, and is designed to meet strict data governance requirements across pharma and pharmacy programs.
How secure is data managed by the platform?
We use enterprise-grade encryption, PHI minimization, access controls, and audit logs to ensure patient and program data are secure and compliant at every step.
